Supporting You

Confidentiality

We aim to provide a student-centred, friendly and positive service: we will always treat you with dignity and respect and will strive to understand the barriers you are facing. Be assured that all the information you give our team, in relation to your disability, will be treated in the strictest confidence and will only be shared with other University departments if you give us written permission.

For reasons of privacy and confidentiality, we are unable to discuss your disability or the nature of your support with your relatives or other concerned parties; although, we can answer general questions about the provision available at the University. However, if you request it, with your express permission we are able to share information/discuss with a relative or guardian.

Disclosure

If you are concerned about making a disclose because of the sharing of sensitive information, please be assured that your details are kept in the strictest confidence. We may need to share information about your circumstances with others in order to support you appropriately. This information will only be shared where necessary and on a ‘need to know’ basis. By this we mean sharing just enough information to help set up support with the people involved in that process. We always ask for any shared information to be treated sensitively and confidentially and not to be passed to anyone else unless they are also involved in your support e.g. your reasonable adjustments to the examination team. You can choose to restrict who we pass your information on to, however, please be aware this may impact the level of support we can provide.

You are welcome to contact the Health and Wellbeing Team before you’re your course begins if you have any questions or queries. Please email Disability@beds.ac.uk

address

Luton campus & other campuses
Level 2, Campus Centre
Luton campus
LU1 3JU

24/7 SiD Online (student login)

email

Student Information Desk
sid@beds.ac.uk

telephone

Student Information Desk (SiD)

0300 300 0042

Our phone lines are open:

  • Monday - Thursday
    9:00 – 17:00
  • Friday
    9:00 – 16.30